The warranty period is from the date of purchase and for local use only.
We offer the manufactures warranty for all products sold on our website. Warranty applies to the products for domestic use only. Warranty will only cover any manufacturing faults found in the product at the time of purchase. The buyer must notify us immediately about any faults related to their products. The buyer must produce invoice in order to avail warranty services.
If the goods supplied to you are damaged Or faulty on delivery, you should notify us in writing via tur email sales@littlenewtons.com.au within 7 working days.
The warranty is considered void if the item has been modified, altered, or tampered with by a person (or persons) not authorized by Little Newtons to provide the service.
Customers will have to pay the postage costs back to us.
What is not covered under warranty?
- Batteries and battery chargers are not covered under the warranty
- Circuit Board. Electrical parts, wiring are not covered by our standard warranty once used.
- This warranty does not apply to any defect in the goods arising from fair wear and tear or physical damage. Ee do not cover broken parts, cosmetic and body damages that have been caused whilst the toy is being used.
- Warranty does not cover willful damage, natural disaster, accident, negligence by you or any third party, failure to follow the manufactures instructions, or any alteration made by you.
- Negligence, misuse or minor scratch is not covered under this policy:
Please note that most of our toy products we sell are manufactured by a process used by the manufacturers that we sell. Sometimes the molds can have minor scuffs, dents or very small scratches caused by material flowing as the plastic is very hot this can mark the toy. This does NOT cause any materialistic flaws within the toy and does not affect the strength or durability of the toy. They are just minor cosmetic flaws, Little Newtons will not accept any returns back due to this and this no reason to claim the item as faulty.
Lodging a Warranty Request To claim under this warranty you can return the defective Goods to us at your expense, together with proof of purchase, within the Warranty Period. You will be requested to provide a description of the defect and your personal details. We will inspect the returned Product. If on inspection of the returned Goods we determine that the defect is covered by this warranty, we will contact the manufactures for to make suitable repairs or provide a replacement. If we determine that the defect is not covered by this warranty, we will provide You with a full explanation, and if requested, the Goods will be returned to You at your cost. If, at any stage, your Product is found to be defective within the Warranty Period and it is repaired, the Warranty Period on the Product will not extend the original Warranty Period. In the event of a particular part failing, Little Newtons will supply parts required free of charge. The new parts will need to be shipped from our warehouse. Where parts have to be posted customers will be required to pay for postage. In the event of an item not working after replacement parts are installed, the buyer is responsible for the cost of returning the item to us. Item can be shipped off at our warehouse or posted to us. Postage costs will not be refunded by Little Newtons.
Warranty Costs and Claims If you make a claim under this warranty, You must bear your own costs (postage is non-refundable) to transport the defective Goods to us (and you acknowledge that we carry no responsibility whatsoever in the event that the Goods are damaged in transit) and you must also provide a description as to the nature of the defect. If we determine on inspection that the Goods are defective and such defect is covered under this warranty, We will either repair or replace the Goods and send the Goods to you at our cost. If you have incurred reasonable costs. If on inspection, we determine that the Goods are without defect, You must pay our costs of service work and testing, as well as the costs of returning the goods to You.
